Terms and Conditions

These terms of use (“Terms” / “Agreement”) are a binding legal contract between you (“You”/“Customer”) and the FluteSpace Inc., a Delaware corporation, having its office at 35818 Augustine Place, Fremont, CA 94536, United States Of America (“We”/“Us”/ “Our”/ “Company”) to govern the usage of the proprietary FluteSpace platform provided as software as a service by
Company, together with any materials made available by Company on or through the platform (“Software”) to the Customer. Your access to and use of the Software is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Software. By accessing or using the Software, you are agreeing to these Terms (as applicable).

If you are using and/or accessing the software as an employee, agent, or contractor of a corporation, partnership or similar entity, then you represent that you have the authority to bind such entity in order to accept the Terms. These Terms are subject to terms of any such contracts that the Customer
might enter into with the Company including any order forms entered into by Customer and Company governing the access to the Software (“Order Form”).

Modifications to this Terms: From time to time, Company may modify these Terms by posting the updated Terms at https://www.flutespace.com/terms-and-conditions or any other link designated by Company. Company may notify Customer of material changes, such as through communications via Customer’s User Account on the Software, email, or other means. Your continued use of the Software after any update to these Terms constitutes your acceptance of such changes.

The “Effective Date” of this Agreement is the date which is the earlier of (a) Customer’s initial access to the FluteSpace platform provided as a software as a service by Company, together with any materials made available by Company on or through the platform (“Software”); or (b) the effective date mentioned in the order form entered into by Customer and Company governing the access to the Software (“Order Form”).

This General Terms and Conditions (“Agreement”) is entered into by and between: 

1. For customers in the US: FluteSpace Inc., a Delaware corporation, having its office at 35818 Augustine Place, Fremont, CA 94536, United States Of America (“US Company”) For customers in India: FluteSpace India Private Limited, a private limited company incorporated under the Companies Act, 2013 having its registered office at 1/101 Millennium Apartment, Plot No 2, Sector 9, Dwarka, 110077 ( “India Company” together with the US Company referred to as “Company”) and the person or entity placing an order for or accessing the Software (“Customer”);
2. a Company and Customer may be referred to individually herein as a “Party” or collectively as the “Parties”.

In consideration of the terms and conditions set forth below, the Parties agree as follows:

ENGAGEMENT

1. Subject to the Order Form and the terms of this Agreement, Company will provide Customer a limited, revocable, non-transferable, non-sub-licensable and non-exclusive license to use and access Software in accordance with the Service Level Terms attached hereto as Exhibit A and reasonable technical support services in accordance with the terms set forth in Exhibit B. This Agreement will also govern any statement of work (“Statement of Work”) covered under the Order Form describing any additional services to be provided by Company to Customer (“Additional Services” and together with the Software and support, the (“Services”).
2. This Agreement is on non-exclusive basis and Company shall not have any exclusive right or obligation to provide the access to the Software under this Agreement to Customer. Customer shall be free to subscribe to any other software from any other person.

ENGAGEMENT

1. Large Language Models (LLMs) are an important integration that allow Us significant advantages in provision of our Services such as enhanced data analysis and decision support. We use LLM’s in the Service to help with:
   • Enhanced Data Analysis and Retrieval: LLMs, powered by advanced natural language processing, excel in comprehending and extracting valuable insights from Electronic Health Records (EHRs). This translates to faster and more accurate access to critical patient information, enabling healthcare professionals to make well-informed decisions promptly.
   • Improved Documentation Accuracy: Through the integration of specialized medical transcription datasets, LLMs significantly elevate the accuracy of medical documentation. This ensures that patient records are not only created efficiently but also with a level of precision that reduces the likelihood of errors. This is critical for maintaining the integrity of patient histories and treatment plans.
   • Predictive Healthcare and Disease Management: LLMs have demonstrated their potential in reimagining disease management their ability to sift through extensive datasets and provide insights that can inform strategies for predicting, preventing, and managing diseases.
   • Time Efficiency and Workflow Streamlining: By automating tasks related to data analysis and documentation, LLMs free up valuable time for healthcare professionals, like you, allowing you more time on direct patient care, ultimately leading to improved patient outcomes and a more efficient healthcare system.
2. LLM learn the statistical relationships present in training datasets, which may include toxic language and historical biases along race, gender, sexual orientation, ability, language, cultural, and intersectional dimensions. We recommend that while using our Software and Services the Customer take model toxicity and bias into account and you acknowledge and agree:
   1. Outputs may not always be accurate and may contain material inaccuracies even if they appear accurate because of their level of detail or specificity.
   2. You should not rely on any outputs without independently confirming their accuracy.
   3. The Services and any Outputs may not reflect correct, current, or complete information.
3. We may use Customer’s materials to provide, maintain, and improve the Services and to develop other products and services. We will not train our models on any materials that are not publicly available.
4. Human-in-the-loop: when using our Software or Services to provide advice, recommendations, or subjective decisions that directly impact individuals in high-risk domains, a qualified professional in that field must review the content or decision prior to dissemination or finalization. This requirement applies specifically to content or decisions that are provided to consumers or the general public, or decisions made about an individual. Your business is responsible for the accuracy and appropriateness of that information. For other types of content generation or interactions with users that do not involve direct advice, recommendations, or subjective decisions, human review is strongly encouraged but not mandatory.

RESTRICTIONS AND RESPONSIBILITIES

1. Customer will not, directly or indirectly: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Software or any documentation or data related to the Software; (b) modify, translate, or create derivative works based on the Software (except to the extent expressly permitted by Company or authorized by the terms of this Agreement); (c) use the Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; or (d) remove any proprietary notices or labels from the Software.
2. Customer represents, covenants, and warrants that Customer will use the Software only in compliance with the terms of the Order Form, this Agreement and all applicable laws and regulations.
3. Customer shall be responsible for maintaining the Customer account and passwords (including but not limited to administrative and user passwords) in a secure manner to avoid any unauthorized access to the Software. Customer will co-operate with Company and provide all assistance as reasonably requested by Company in connection with the provision of the Software.
4. Customer shall comply with all applicable law including those regulating privacy or data protection and the collection, storage use and disclosure of Personal Data while using and accessing the Software.
5. Customer consents to receive communications from the Company through electronic means, including email, SMS, calls or other such means in connection with its use and access to the Software.
6. You will use the Software and Services as per the advised usage under Section titled “USAGE, USE OF LLM’s IN OUR SOFTWARE AND SERVICES” and are responsible to for the outputs and the use of the same in their professional practice and opinion. Customer shall ensure that while handling patient data and processing the same through our Software/ Services, they shall follow the guidelines prescribed under the Health Insurance Portability and Accountability Act.

CONFIDENTIALITY

1. Each Party (the “Receiving Party”) understands that the other Party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business that is marked as confidential or proprietary at the time of disclosure or that reasonably should be considered confidential or proprietary based on the nature of the information and the circumstances surrounding the disclosure (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of Company includes (i) information regarding features, functionality and performance of the Software; and (ii) information provided by Company to Customer pursuant to this Agreement and the Order Form. Proprietary Information of Customer includes Customer Data and non-public data provided by Customer to Company to enable the provision of the Software. “Customer Data” means the data submitted by Customer or its authorized users to the Software and any reports and other content produced by Customer or its authorized users using the Software (but excluding any Company IP embodied in such reports and content). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information of the Disclosing Party, and (ii) not to use (except in performance of the obligations contemplated herein or as otherwise permitted herein) or divulge to any third person any such Proprietary Information of the Disclosing Party other than the Receiving Party’s employees, representatives, and agents with a need to have access for the purposes of this Agreement and who are bound to written or statutory duties of confidentiality at least as onerous as this Agreement. The Disclosing Party agrees that the foregoing shall not apply with respect to any information that the Receiving Party can document (a) is or becomes generally available to the public other than by a breach of this Agreement, or (b) was in its possession or was known by it, prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party, or (e) is required to be disclosed by law or court order, provided that the Party which is required by law to disclose such information shall beforehand notify the other Party of any such requirement, to the extent legally permitted, and consult with the other Party regarding the manner of such disclosure.
2. Notwithstanding anything to the contrary, Company shall have the right to access, collect, use, process, store, and analyze meta data and other information relating to the provision, use and performance of various aspects of the Software and related systems and technologies, and Company will be free (during and after the term hereof) to use such information and data to (i) improve and enhance the Software and for other development, diagnostic and corrective purposes in connection with the provision of the Software; and (ii) produce data, information or other materials that cannot be identified as relating to a particular individual or company (such data, information and materials, the “Anonymized Data”). Company may use, process, store, disclose and transmit the Anonymized Data for any purpose and without restriction or obligation to Customer of any kind provided that the said Anonymized Data is not reasonably capable of being linked in any way with the Customer.
3. The Receiving Party shall, upon the Disclosing Party’s written request, securely destroy or return all of the Disclosing Party’s Proprietary Information (including copies thereof) in the Receiving Party’s custody or control.

PAYMENT OF FEES

1. Company will bill the Customer as per the fees specified in the Order Form (“Fees”) and any other amounts owing under this Agreement. All Fees and other charges will be invoiced and payable by the Customer in the currency specified by the Company in the Order Form. If Customer’s use of the Software or any feature thereof requires the payment of additional fees per the terms of the Order Form, Customer shall be billed for such usage and Customer agrees to pay the additional fees in the manner provided therein. Company reserves the right to revise the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Term or then-current Renewal Term. It is clarified that no prior notice is required for adjustment of Fees on account of change in the exchange rate as may be specified in the Order Form. If Customer reasonably believes that Company has billed Customer incorrectly, Customer must notify Company no later than 15 (fifteen) days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. The inquiries should be directed to Company’s customer support department at customerrelations@flutespace.com .
2. Subject to the terms set forth in the Order Form, Company may choose to raise an invoice, in which case, full payment for the invoices issued must be received by the Company within 15 (fifteen) days of the invoice date. Unpaid amounts are subject to immediate termination or suspension of this Agreement, at the discretion of Company. Customer shall be responsible for all taxes associated with services contemplated under the Order Form.  
3. The Fees for the Services do not include any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, goods and services tax, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). Customer shall be responsible for all Taxes associated with Services contemplated under the Order Form, other than Taxes assessable against Company based on Company’s income, property, or employees. If Company has the legal obligation to remit or collect Taxes for which Customer is responsible, Company will invoice the Taxes owing to Customer, and Customer will pay them unless Customer provides Company with a valid tax exemption certificate.

INTELLECTUAL PROPERTY RIGHTS; FEEDBACK

1. Customer shall retain all ownership and intellectual property rights in and to Customer Data. Customer hereby grants to Company and its Affiliates a non-exclusive, transferable, sub-licensable, royalty-free license to use, copy, transmit, modify, distribute, publish, display, process, and host the Customer Data: (a) to provide the Services to Customer, (b) in accordance with Company’s Privacy Policy, and (c) to operate, improve, expand, and modify Company’s Services. Customer represents and warrants that it has obtained all necessary rights and consents to (i) provide, store, transmit, or otherwise process the Customer Data in or through the Software and (ii) grant Company and its Affiliates the licenses and rights to use the Customer Data in accordance with this Agreement. Customer is solely responsible for the accuracy, quality, integrity, and legality of the Customer Data, the means by which Customer acquired the Customer Data, and Customer’s use of Customer Data with the Services.
2. Company Intellectual Property Rights.

1. In providing access to the Software, Company may use or include any Company IP that was licensed, procured, or developed by or for the Company, which shall at all times be owned by the Company. Additionally, the Company shall at all times own and/or be deemed to own and will retain all right title and interest in and to (a) the Software, any documentation made available by Company relating to the use and performance of the Software, and any and all derivative works of, or improvements, enhancements, modifications or updates to any of the foregoing; (b) any tools, developer codes, templates, platforms or software used in connection with the Software.
2. For the purposes of this Agreement, “Company IP” shall mean all trade secrets, know-how, source code, object code, technical information, commercial and financial data, copyright, designs, inventions, patents, service marks, trademarks (in each case, whether registered or arising at common law, or its overseas equivalent) and all other industrial or intellectual property rights (whether registered or not) of the Company.

3. Reservation of Rights. Each Party grants the other only the licenses and rights to such Party’s intellectual property as expressly set out in this Agreement. No other licenses or rights (including licenses or rights under patents) are granted either directly, by implication, or otherwise.
4. Customer may voluntarily post, submit, or otherwise communicate to Company any questions, comments, suggestions, ideas, original or creative materials or other information about the Services (collectively, “Feedback”). Customer grants to Company a perpetual and irrevocable license to, copy, publicly perform, publicly display, modify, distribute, or otherwise use in any manner in Company’s sole discretion such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to Customer.

TERM AND TERMINATION

1. Subject to earlier termination as provided below, this Agreement commences on the Effective Date and is for the initial subscription term as specified in the Order Form (“Initial Term”) and shall be renewed for additional periods as Parties may mutually agree in writing (each, a “Renewal Term” and collectively with the Initial Term, the “Term”) prior to the end of the Initial Term or then-current Renewal Term.
2. Cancellation Policy: In the event, the Customer does not want to Renew their Term, then, the Customer may cancel their subscription, 30 (thirty) days prior to expiry of the Term failing which the Term shall stand renewed and the Customer shall be liable to make payment for the subscription Fee.
3. In addition to any other remedies it may have, either Party may also terminate this Agreement upon 30 (thirty) days’ notice (or without notice in the case of non-payment), if the other Party materially breaches any of the terms or conditions of this Agreement and fails to cure such material breach within the 30 days period. Further, Company may forthwith terminate the Agreement if there is a material change of circumstances including a condition or circumstance which Company was not aware of, or ought not to have reasonably been aware of, becomes apparent, such that Company, acting reasonably, determines that continued provision of services as contemplated under the Order Form is not feasible in accordance with this Agreement. Customer will pay in full for the Services up to and including the last day on which the Services are provided. All sections of this Agreement, which by their nature should survive termination or expiration of the Agreement, will survive termination or expiration, including, without limitation, accrued rights to payment, confidentiality obligations, ownership of intellectual property rights, Company’s right to use feedback, warranty disclaimers, indemnification obligations, and limitations of liability.
4. In the event of termination or expiry of the Agreement, as the case may be, (a) Company shall cease and revoke the access to the Software and all licenses/works/developments/Services in respect of this Agreement; (b) Customer shall immediately stop using the Services except as expressly set forth in this paragraph; and (c) Customer will not be relieved of its payment obligations to Company and outstanding payments will be due and payable immediately on expiration or termination. Upon such termination or expiry, the Customer will have restricted access to the Software for a period of 30 (thirty) days from the date of such termination or expiry for the purpose of retrieving any Customer Data. For the purpose set out above, Company will make available restricted access to one data administrator as identified and communicated to it by the Customer.

WARRANTY AND DISCLAIMERS

1. Each Party represents and warrants that it has validly entered into this Agreement and has the legal power to do so.
2. Subject to the Service Level Terms attached hereto as Exhibit A and reasonable technical support services in accordance with the terms set forth in Exhibit B, Company shall use reasonable efforts consistent with prevailing industry standards to maintain the Software in a manner, which minimizes errors and interruptions in the Software. Notwithstanding the foregoing, the Software may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control, but Company shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption.
3. NEITHER COMPANY NOR ITS AFFILIATES OR LICENSORS MAKE ANY REPRESENTATION OR WARRANTY ABOUT THE SERVICES, INCLUDING ANY REPRESENTATION THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND COMPANY PROVIDES THE SERVICES (INCLUDING ANY CONTENT OR INFORMATION CONTAINED THEREIN) ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY, ITS AFFILIATES, AND THEIR RESPECTIVE LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF TITLE, ACCURACY OF DATA, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. IF ANY OF THESE EXCLUSIONS FOR IMPLIED WARRANTIES DO NOT APPLY TO CUSTOMER OR IS VOID WITH RESPECT TO CUSTOMER UNDER ANY APPLICABLE LAWS OR REGULATIONS, THE RESPECTIVE WARRANTIES THAT CANNOT BE EXCLUDED ARE LIMITED TO THE SHORTER OF (A) 90 DAYS FROM THE DATE OF FIRST PURCHASE OR FIRST DELIVERY OF THE SERVICES, AND (B) THE SHORTEST PERIOD PERMITTED BY THOSE LAWS AND REGULATIONS.

INDEMNITY

1. Indemnification by Company. Company will defend Customer against any claim, demand, suit, or proceeding made or brought against Customer by a third party alleging that Customer’s use of the Software in accordance with this Agreement infringes or misappropriates such third party’s intellectual property rights (a “Claim Against Customer”), and Company will indemnify Customer from any damages, reasonable attorneys’ fees and costs finally awarded against Customer as a result of, or for amounts paid by Customer under a settlement approved by Company in writing in respect of, a Claim Against Customer, provided that Customer (a) promptly gives Company written notice of the Claim Against Customer, (b) gives Company sole control of the defense and settlement of the Claim Against Customer, and (c) gives Company all reasonable assistance, at Company’s cost. Subject to the foregoing, Customer may participate in the defense and/or settlement of any Claim Against Customer with counsel of its choosing at its own cost. The foregoing defense and indemnification obligations will not apply if: (i) the allegation does not state with specificity that the Services are the basis of the Claim Against Customer; (ii) a Claim Against Customer arises from the use or combination of the Software or any part thereof with any other products, software, hardware, data, processes, or services not provided by Company; (iii) Customer’s use of the Software other than in accordance with this Agreement; (iv) any modification of the Software not made or authorized in writing by Company; (v) a Claim Against Customer arises from an Application under an Order Form for which there is no charge; (vi) a Claim Against Customer arises from Customer Data; or (vii) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement. This Section states Company’s sole liability and Customer’s exclusive remedy for any Claim Against Customer.
2. Indemnification by Customer. Customer will defend Company and its affiliates against any claim, demand, suit, or proceeding made or brought against Company or any of its affiliates by any third party alleging that (i) Customer Data or Customer’s use of Customer Data with the Software (a) infringes or misappropriates the intellectual property or other proprietary rights of a third party or (b) violates applicable law; or (ii) the combination of any software, application, hardware, or system with the Software infringes or misappropriates a third party’s intellectual property rights (each a “Claim Against Company”), and indemnify and hold Company and its affiliates harmless from and against any and all damages, liabilities, fines, penalties, settlements, reasonable attorneys’ fees, costs, and expenses of any kind incurred by Company and/or its affiliates in connection with a Claim Against Company. Company may participate in the defense and/or settlement of a Claim Against Company with counsel of its choosing at its own expense.

LIMITATION OF LIABILITY

1. In no event, will either the Customer or the Company have any liability to the other Party or to any third party for any lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages however caused, whether in contract, tort or under any other theory of liability, and whether or not the Party has been advised of the possibility of such damages.
2. Save as otherwise mentioned in this clause, will the Company’s aggregate liability arising out of or related to the Agreement or the Order Form (whether in contract or under any other theory of liability) exceed the total amount paid by Customer hereunder in the period of billing, preceding the last event giving rise to the liability (“Standard Cap”).
3. Notwithstanding the aforesaid, the Company’s aggregate liability for any loss incurred by the Customer due to any breach of confidentiality or intellectual property obligations by the Company under this Agreement, shall not exceed, in the aggregate, three times the Standard Cap.
4. Company shall not, in any manner, be held liable for any loss or damage the reasons of which are attributable to the Customer.

SECURITY; DATA HANDLING

(applicable where the contracting entity is FluteSpace, Inc.)

1. Company will implement and maintain commercially reasonable industry standard physical, technical, and organizational measures and safeguards designed to protect the Customer Data against unlawful or accidental access to, or unauthorized processing, disclosure, destruction, damage, or loss. Company will promptly notify Customer of any incidents affecting the confidentiality, integrity, or availability of Customer Data. To the extent Company processes any Customer Personal Data (as defined in the DPA) on behalf of Customer in connection with the provision of the Services, the data protection addendum at https://www.flutespace.com/dpa (“DPA”) as may be updated by FluteSpace from time to time if required by applicable law, which is hereby incorporated by reference, shall apply and the parties agree to comply with such terms. For the purposes of the Standard Contractual Clauses (as defined in the DPA) which form part of the DPA, when and as applicable, Customer and its Affiliates are each the data exporter, and Customer’s signing of or entering into this Agreement, and an applicable Affiliate’s signing of or entering into an Order Form, shall be treated as signing of the Standard Contractual Clauses and their Annexes.
2. Company will remove or delete Customer Data from the Software within thirty (30) days after the termination or expiration of the Agreement or upon Customer’s earlier written request, provided, however, that the foregoing shall not apply to any Customer Data or portions thereof contained in Company’s automated backup or archival systems, which Company may retain for up to one-hundred eighty (180) days after the termination or expiration of the Agreement.

MISCELLANEOUS

1. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
2. This Agreement is not assignable, transferable or sub-licensable by Customer except with Company’s prior written consent. Company may transfer and assign any of its rights and obligations under this Agreement without consent.
3. This Agreement is the complete and exclusive statement of the mutual understanding of the Parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in writing signed by both Parties, except as otherwise provided herein.
4. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Company in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing Party will be entitled to recover its reasonable costs and attorneys’ fees.
5. Company may provide Customer with notices that affect Company’s customers generally via email or the Software. Subject to the foregoing, all notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; or when receipt is electronically confirmed, if transmitted by facsimile or e-mail. Company will provide Customer with legal notices by email to the email address provided by Customer on the applicable Order Form. Customer must provide notices to Company by email to legal@flutespace.com or to a substituted updated email address notified by Company, marked “Attention: Legal Department”.
6. All Disputes shall be resolved first through good faith negotiations between the Parties, failing which, the following methods of Dispute Resolution shall apply:
   • Where the contracting Party is FluteSpace Inc., this Agreement shall be governed by the laws of the State of Delaware without regard to its conflict of laws provision. The dispute shall be referred to arbitration to be conducted and resolved by a sole arbitrator in accordance with the Commercial Arbitration Rules of the American Arbitration Association then in effect as amended and restated from time to time.. All such arbitration shall be confidential and shall take place at the office of the American Arbitration Association located in San Francisco, California, or such other location that is mutually agreed to by the parties in writing. The award or decision of the arbitrator shall be final, binding, and conclusive, and judgement may be entered upon such award by any court of competent jurisdiction. The Parties waive their right to Jury Trials.
   • Where the contracting Party is FluteSpace India Private Limited, this Agreement shall be governed by the laws of India without regard to its conflict of laws provisions. The dispute shall be referred to arbitration to be conducted and resolved by a sole arbitrator appointed mutually by the Parties. The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended and restated from time to time.. The seat of Arbitration shall be New Delhi. Subject to the arbitration clause, the Courts in New Delhi shall have exclusive jurisdiction over any disputes arising herefrom. .
7. U.S. Federal Government End Use Provisions (applicable where the contracting entity is FluteSpace Inc.). The Software, including any software or technology provided hereunder for ultimate federal government end use, or that are otherwise subject to the Federal Acquisition Regulations (FAR), are “Commercial Items” as defined in 48 C.F.R. 2.101 and are being provided as commercial computer software and commercial computer software documentation subject to restricted rights described in 48 C.F.R. 2.101, 12.211 and 12.212. If such items are acquired by or on behalf of any agency within the Department of Defense (“DOD”), then they are subject to the terms and conditions of these Terms as specified in 48 C.F.R. 227.7202-3 of the DOD FAR Supplement (“DFARS”) and its successors. This Section is in lieu of, and supersedes, any other FAR, DFARS, or other clause or provision that addresses government rights in computer software or technical data. If a government agency needs additional rights beyond those customarily given by Company to the public, it must negotiate with Company a mutually acceptable agreement specifically granting those rights.
8. Customer will comply with all applicable export control laws, including U.S. export control laws. Company will not have any liability to Customer for any non-performance of its obligations under this Agreement to the extent that the non-performance is mandated by applicable law. Customer represents and warrants to Company that neither Customer nor its affiliates, nor any of Customer’s or its affiliates’ users, officers or directors, are persons, entities or organizations is prohibited from dealing (including provision of software, products or services) by virtue of any applicable law, regulation, or executive order, including US export control laws, and names appearing on the U.S. Department of the Treasury’s Office of Foreign Assets Control’s Specially Designated Nationals and Blocked Persons List. Customer will comply with the requirements of applicable anti-bribery and modern slavery laws, including: (i) the Foreign Corrupt Practices Act of 1977, the UK Bribery Act of 2010; and (ii) the UK Modern Slavery Act 2015, California Transparency in Supply Chains Act 2010 and any applicable anti-slavery laws.
9. Each Party acknowledges and agrees that the other may suffer irreparable damage in the event of a breach or threatened breach by the other Party of any provision of this Agreement pertaining to the protection of a Party’s intellectual property rights or Proprietary Information. Accordingly, either Party shall have the right, in addition to any other rights each of them may have, to seek in any court of competent jurisdiction, temporary, preliminary, and/or permanent injunctive relief to restrain any breach or threatened breach of such provisions.
10. If Customer has any questions about the Services or this Agreement, Customer may contact Company via email at sales@flutespace.com

EXHIBIT A

SERVICE LEVEL TERMS

The Software shall be available (System Availability) 99%, measured monthly, excluding national holidays in India (where the contracting entity is FluteSpace India Private Limited) and US federal holidays (where the contracting entity is FluteSpace Inc.) and weekends and scheduled maintenance.

If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond Company’s control will also be excluded from any such calculation.

System Availability percentage is calculated as follows:

System Availability percentage = [(Total Minutes in the Month – Downtime) /Total Minutes in the Month] * 100

Scheduled Maintenance: [Weekly, Sunday 2:00 am to 6:00 am Local Time]. Local Time refers to the location of the data center where Company’s Services are hosted.

EXHIBIT B

SUPPORT TERMS

Company will provide Technical Support to Customer via electronic mail on weekdays during the hours of 8:00 am through 5:00 pm IST (where the contracting entity is FluteSpace India Private Limited) or 8:00 am through 5:00 pm EST (where the contracting entity is FluteSpace Inc.), with the exclusion of Holidays (“Support Hours”).

Customer may initiate a helpdesk ticket by sending an email any time to: support@flutespace.com 

Company will use commercially reasonable efforts to respond to all Helpdesk tickets within 3 (three) business days.